Turn Google Sheets Into a Customer Support Assistant That Works 10x Faster

TL;DR

Drowning in customer support tickets? With GPT Workspace in Google Sheets, you can analyze, summarize, and categorize support conversations at lightning speed—without leaving your spreadsheet.

Think of it as a customer support assistant who works 10x faster than a human. Try it using our ready-made example sheet to get started in minutes.

If you're managing customer support tickets manually, you're spending too much time copy-pasting, categorizing, and summarizing. Worse, important trends can get buried in the backlog.

But what if you could automate all of that—right inside Google Sheets?

With GPT Workspace, your spreadsheet becomes a full-blown AI assistant that processes support tickets in seconds. From tagging issues to generating response suggestions, GPT Workspace helps solopreneurs, e-commerce founders, and lean teams handle support like pros—without hiring extra help.

In this post, we’ll show you exactly how to do it using a free, pre-built example sheet — and share how teams are using AI to boost their support productivity across the board.

✅ What You Can Do with GPT Workspace in Google Sheets

Here’s what GPT Workspace unlocks for customer support workflows:

• Instant summaries of long or unclear tickets

• Auto-tagging of ticket topics (e.g., "Refund," "Shipping Delay")

• Sentiment analysis to flag angry or urgent requests

• Draft replies generated with context

• Trend detection across large volumes of data

Think of it as your always-on support analyst—one that never gets tired or misses a pattern.

And because you’re working in Sheets, you can combine AI with filters, pivot tables, or even other custom formulas to uncover deeper insights.

🔍 Walkthrough: Analyzing Support Tickets with GPT Workspace

We’ve created a live example to help you get started fast:
Open the Example Sheet →

Here’s how the sheet is structured—and how GPT Workspace brings it to life:

Step 1: Paste Your Support Ticket Messages

Start by pasting your ticket text into the “Original Message” column. This could be pulled from your help desk tool, chat logs, or even email threads.

Step 2: Let GPT Workspace Do the Heavy Lifting

Use GPT formulas like:

• =GPT("Summarize this ticket:", A2)

• =GPT("What is the sentiment of this message?", A2)

• =GPT("Categorize this ticket with one of: Refund, Technical Issue, Shipping Delay, Account Access.", A2)

If you’re new to GPT formulas, check out our post on how to use ChatGPT in Google Sheets to see more examples you can plug into your own workflows.

These formulas pull in GPT-4 intelligence directly inside Sheets, returning clean, structured answers in adjacent columns.

Step 3: Spot Trends and Take Action

Once your data is structured:

• Sort by category to see what issues dominate

• Filter by sentiment to prioritize angry customers

• Search summaries to spot recurring phrases or bugs

You can also use GPT Workspace to help rewrite or improve customer replies on the fly—directly in Sheets, Docs, or Gmail.

In minutes, you’ll have a clear picture of what your customers are struggling with—without reading every ticket.

🧠 Why This Beats Manual Review (By a Long Way)

Here’s what sets this approach apart:

Whether you're a solo founder managing your own inbox or a small team juggling support and product, this saves hours—and makes your customers feel heard.

🚀 Try It for Yourself

You don’t need to build anything from scratch. Just copy the template and connect GPT Workspace:

👉 Open the Example Sheet
🧩 Install GPT Workspace for Google Sheets
💬 Start analyzing your tickets in minutes

Start Automating Support with GPT Workspace

Customer support doesn’t have to be a drain on your time. With GPT Workspace in Google Sheets, you can understand your customers faster, respond smarter, and scale your support—without hiring.

Ready to give your support workflow a productivity superpower?

👉 Try GPT Workspace now